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10
Matej
February 2023
Everything was perfect. The photo of the hotel on your website does not correspond to the reality.
Excellent
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8.8
Ivan
travelled with friends
January 2023
Personal
Very good
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9.2
Petronel
travelled with family
January 2023
Smooth check in and very good customer service, especially from Maria Jose.
Having to pay for the swimming pool access, but we were aware that we have to pay separately.
Excellent
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6.3
Gerard
travelled with friends
December 2021
Ubicación
Bar
Average
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6
Ricard
travelled with family
January 2021
Zona
Buffet
Average
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8.7
Alexia
travelled with family
December 2020
Friendly staff.
Updated bathrooms.
We wish the fireplace was lit more.
Dinner quality was mediocre.
Very good
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8
Thorsten
travelled with couple
January 2020
The rooms and the cleanliness of the hotel
The receptionists, not all of them but in general they were unfriendly and not ready to help, the information was not available and they did not communicate the issues properly
Very good
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10
Emma
travelled with friends
December 2019
I spent a great weekend here with some friends. Very friendly staff, beautiful clean rooms and close proximity to the ski station. Incredible views of the mountains and everything you'd need in a self-catering apartment.
We did have a slight issue with the heating as the rooms were very warm even with the radiators turned off. But we just opened a few windows and the problem was solved.
Excellent
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9.3
Jorge
travelled with couple
March 2017
The aparthotel Augusta was excellent. I went with my girlfriend for the weekend and the facilities, the staff and room was very clean. We opted for the breakfast and the dinner and both were very good. They had a nice combinations of options (in the case of the breakfast) and the dinner was also delicious. At dinner I asked for a dish that later on I regretted and the lady kindly told me that she could change it. Best option ever. The view from the hotel couldn't be better. We only regret not having tried the spa.
Esquiades should provide the GPS coordinates to get to the aparhotel. Especially when the town is covered in snow and you can't see much in the darkness.
Excellent
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7.1
APF
travelled with family
March 2026
Dinner and breakfast times. If you arrive late to the hotel on the first day, you have no options to choose your dinner and breakfast times and are forced to choose whatever is available for your entire stay. In our case, breakfast was only available at 9:00 AM. Furthermore, breakfast was a disaster on some days. There were no plates, no cutlery, and many of the food items hadn't been restocked. The only solution was to wait even longer.
Horarios de cena y desayuno. Si llegas tarde al hotel el primer día, te quedas sin opciones para elegir el horario de cena y desayuno y te obligan a elegir lo que quede durante toda tu estancia. En nuestro caso únicamente disponible desayuno a las 9h.
Por otra parte, el desayuno alguno de los días era un desastre. No había platos, ni cubiertos, ni de muchos de los alimentos que no se habían repuesto. La solución esperar todavía más.
Good
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6.9
Alvaro
travelled with family
February 2026
poor coordination in time management at the restaurant
mala coordinación en la gestión de tiempos en el restaurante
Good
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4.6
Antonina Aina
travelled with family
February 2026
Location
Ubicación
There weren't enough staff for the number of guests, and the staff were clearly burned out. The dining room was cramped. We were given shifts for breakfast and dinner, and sometimes we couldn't choose because it was either too late or too early. Some days, the service was so delayed that we didn't even get dinner. On the first day, there was no hot water in the shower. Overall, it doesn't feel like a 4-star hotel. It's noticeably neglected, and they clearly tried to cut costs too much.
Poco personal para la cantidad de gente que habia, el personal esta quemado, no habia suficiente espacio en el comedor. Nos daban turnos para desayunar y para cenar, algunas veces no podias elegir i era muy tarde o muy pronto. Algunos días iban con tanto retraso que no llegamos a cenar. El primer dia no habia agua caliente en la ducha. En general no parece un hotel de 4 estrellas. Se nota descuidado y que han intentado ahorrar demasiado.
Basic
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8
Natàlia
travelled with family
February 2026
Very good location and in good condition
Molt bona ubicació i en correctes condicions
The breakfast is poor, little variety and too industrial.
L’esmorzar fluix, poca varietat i massa industrial.
Very good
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9.1
Elena
travelled with couple
February 2026
Overall, I thought everything was very good.
En general me ha parecido todo muy bien
Everything seemed fine to me.
Me ha parecido todo bien
Excellent
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8
Manuele
travelled with family
February 2026
The apartments are good, very functional, well heated, the hotel in general and the location
Los apartamentos están bien,muy funcionales, bien calefactados, el hotel en general y la posicion
The apartment cleaning wasn't done properly; the floors were dirty, I think because they were cleaning with dirty brushes. The spa was small.
La limpieza de los apartamentos no estaba bien acabada, los suelos tenían suciedad creo porque limpiaban con cepillos no muy limpios. El spa era pequeño.
Very good
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7.1
Sergi
travelled with family
February 2026
The dinner was very meager and not very good for the hotel's range, and I think they're short-staffed because they were really overwhelmed.
La cena muy escasa y no muy buena para la categoria de hotel que es, y creo que van faltos de personal porque iban muy de culo
Good
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8.6
Alba
travelled with couple
February 2026
The staff's attention is excellent, friendly and very professional.
La atención del personal es excelente,amables y muy profesionales
The dining room organization is quite chaotic; they have shifts for breakfast and dinner. Sometimes we had to wait a long time to get a table for our shift. And sometimes the food arrived cold.
La organización del comedor es bastante caótica pede a tener turnos en los desayunos y las cenas. En algunas ocasiones tuvimos que esperar un rato grande para conseguir mesa en nuestro turno.
Y a veces la comida llegó fría
Very good
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10
Sandrine
travelled with couple
February 2026
The apartments are spacious, with ample storage, and the restaurant service is excellent, offering a wide variety of good food. The hotel is easily accessible, and the staff are welcoming and friendly. The price-quality ratio is very fair.
La surface des appartements, les rangements qui y sont nombreux, le service de restauration très appréciable, varié et bon.
Un hotel facile d'accès. Un personnel accueillant et agréable. Un rapport qualité/prix tout à fait honnête.
The high price at the pool and spa area: €20 for 1 hour 30 minutes.
Le tarif élevé à l'espace piscine et spa : 20€ pour 1h30.
Excellent
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6.6
Mario
travelled with family
February 2026
space and attention
l'espai i l'atenció
The dining room service was good for breakfast, but the dinner was terrible. We had to wait a long time between courses, more than two hours for dinner. The children fell asleep at the table. They didn't bring us dessert. It was horrible. We've been going there for 10 years and we're considering never going back.
El servei de menjador l'esmorzar bé ,però el sopar fatal, ens vam tenir que esperar entre plat i plat molta estona més de dues hores per sopar els nens s'adormien a la taula no ens portaven el postre va ser horrible , fa 10 anys que hi anem i ens estem plantejant no tornar més .
Good
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5.1
Grupo amigos
travelled with friends
February 2026
The rooms are spacious. The location is good. The receptionist with curly hair and the Argentinian girl in the restaurant are very nice.
Las habitaciobes són amplias. La ubicación es buena. La chica de recepción del pelo rizado y la chica argentina del restaurante son muy agradables.
The restaurant service was a disaster, especially dinner. It took over two hours to be served, and the food quality has dropped significantly compared to previous years. Children were falling asleep at the tables. The waiters walked past us countless times with empty hands and didn't clear the plates. It was truly awful. I'm very sorry, but I don't think we'll be returning to this hotel.
Ha sido un desastre el servicio del restaurante, sobre todo las cenas. Para servirnos más de dos horas y la calidad de la comida ha bajado mucho respecto a años pasados. Los niños se dormian en las mesas. Los camareros te pasaban un monton de veces por delante con las manos vacias y no recogian los platos. Muy lamentable. Me sabe muy mal pero creo que no volveremos a este hotel.
Average
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