Welcome to Boí Taüll Resort reservas@boitaullresort.com English
GENERAL CONDITIONS

In compliance with article 10 of Law 34/2002, of July 11we’'ve covered all the most important details you need to know before you go.

 

BOITAULLRESORT.COM is an Internet based domain that belongs to Viajes Para Ti, S.L.U., with TIN B55666952(CIF), registered in Tarragona, volume 2903, book 0, document 37, section 8, page T 48873, inscription 1. The company is located in Avda de Bellisens number 42, Office 128, 43204 - Reus (Tarragona), tel. +34 902 575 890, (ESP) and e-mail: reservas@boitaullresort.com.

 

VIAJES PARA TI S.L.U.,which is a Sole Proprietor Limited Company, has all the permits and licences to act as a travel agency. The company is registered in the Catalonian Registry of Tourism with licence number GC 169 MD. This licence is to guarantee that our agency is legally liable to its customers and therefore is responsible both financially and legally to cope with the responsibilities caused by any of our trips.

 

By using the services provided by BOITAULLRESORT.COM you are accepting each and every one of the following general terms and conditions as well as the specific terms of each offer.

 

1. Terms that will be used on our General Terms and Conditions

Here are the definitions of the terms that will be used throughout our General Terms and Conditions:

'Boitaullresort.com': Trademark registered by Viajes Para Ti, SLU that acts as a travel wholesaler-retail agency.

'Customer': The person that is making a booking on'Boitaullresort.com

'Services': Any service that you can book via Boitaullresort.com, such as booking a room and any other extras.

'Website': The website we are referring to is 'www.Boitaullresort.com

'Provider or service provider': The different companies we work with to be able to offers our services such as hotels, ski resorts, insurance companies, etc.

 

 

Boitaullresort.com is authorized to modify these Terms and Conditions at any time and without prior notice, however, these changes will not affect the bookings that Boitaullresort.com has accepted prior to the modification of information. For this reason,e recommend our customers to read, save and print a copy of these Terms and Conditions when making their booking.






2. Legal capacity to book

The booking holder is of legal age (over 18 years) to make a booking and has the necessary legal capacity to book the services offered by BOITAULLRESORT.COM, stating that you accept and understand all the conditions stated here for the use of the website and services offered.

In the case of booking for anyone underage, the parent's or guardian's authorization is required to proceed booking.Boitaullresort.com is not responsible for the accuracy of the data filled by the user, and therefore, can not verify their age.

All the services provided by Boitaullresort.com have been managed and executed by other suppliers and, therefore, Boitaullresort is not the direct service provider.


3. Knowledge and express acceptance of the conditions

 

By being a user of Boitaullresort.com or by making a booking on this website, you are confirming that you have read and accept the General Terms and Conditions. Also, by proceeding to make a booking on this website, you are accepting the terms and booking policies.

 

You are also agreeing to follow the guidelines and internal protocols established by each service provider, especially in all matters related to rules of conduct, right of admission, hygiene, security and good coexistence between guests and / or users.

 

 

In case of conflict, disagreement or inconsistency between these General Terms and Conditions and the Special Terms and Conditions of each offer, the latter will prevail.

 

 

4. Your Booking

 

4.1. Booking Process

In order to confirm the booking, Boitaullresort.com will ask you to pay a deposit and you will have to do within 24 hours. If you do not comply with this time frame, Boitaullresort.com reserves the right to cancel your booking.

 

If the payment is made by credit/debit card, the bank will confirm the transaction by generating a payment reference and will provide it to Boitaullresort.com. This payment code will act as link between your card and booking ID and will also serve as an authorisation code for future charges in order to simplify the payment process for you.

 

Boitaullresort.com reserves the right to modify the payment terms of any offer that appears on the website. The information regarding the payment terms will appear on the offer you are searching.

By making a booking on the Boitaullresort.com website you are giving the travel agency authorisation to proceed to charge the final amount via the payment method of your choice.

If you decide to pay by bank transfer, Boitaullresort.com will wait to confirm your booking until the transaction is completed and there is confirmation of this payment by the bank. If, however, the payment is not in the Boitaullresort.com's bank account, the travel agency may proceed to the cancellation and if there's a cancellation fee, you will be notified by Boitaullresort.com and will be asked to cover these expenses.


4.2. Booking Confirmation

Boitaullresort.com will send you the booking confirmation via e-mail. This e-mail will show a breakdown of your booking: Contact details, booking dates, services and prices.


4.3. Booking Confirmation Voucher

Once you have paid your booking, Boitaullresort.com will send you a confirmation voucher to the e-mail address you provided during the booking process. This voucher serves a receipt and you must hand it in at reception upon arrival. If you have also included extras in your booking, you will be asked to print out extra copies of your confirmation voucher. This information will appear on your confirmation e-mail. If you do not receive your confirmation voucher, please contact our customer service.

 

By receiving your booking confirmation voucher, Boitaullresort.com is also confirming that you have complement payment process. However, some accommodations may ask for your credit card upon arrival to use as a guarantee in case of any damages caused during your stay.

 

Once the holiday is over, you may contact our customer service and request to receive an invoice via www.boitaullresort.com. By doing so, you are giving authorisation to receive the invoice via e-mail to the address you have provided during the booking process. If you wish to receive the invoice by post, make sure to make this request via www.boitaullresort.com.

 

4.4. Storage of the confirmation voucher

 

Boitaullresort.com informs you that the confirmation voucher serves as a contract between the customer and the travel agency and will be stored in the companies' filing system.

 


4.5. Contacting you

During the booking process you will be asked to provide an e-mail address and contact number. Boitaullresort.com will have access to your contact details in case our customer service needs to send you some information via e-mail.

If we cannot reach you via e-mail, Boitaullresort.com will use the contact numbers you have provided. If our customer service cannot locate you on your phone numbers, they will once again proceed to send you the information via e-mail.


5. Accuracy of data and privacy policy

If you wish to make a booking Boitaullresort.com, you must first confirm that all the information provided at the time of making the booking is true, complete and accurate. By making a booking on the website, you are authorising Boitaullresort.com to proceed to include in an automated file of private ownership the personal data that appears in the fields of the form for the adequate provision of their services. Thus, you will be held responsible for providing correctly the data that must match the information that appears on your ID or passport. Boitaullresort.com is not responsible for any problems that may occur from the omission or falsification of personal data.

 

You will also be responsible for providing information regarding the booking in a truthful manner, taking into account that all the data included in the booking must remain valid at the time of the start of the holiday or start of the provision of the contracted service. In any case, you must take special care when you are including the age of the underage travellers as you must indicate their age during the holiday dates.

 

When you are travelling, you have to carry with you the correct documentation and for all those people included in the booking. The different service providers (accommodation, means of transport, ski resorts, leisure activities or similar) usually request identity documents to all the members of the booking. Boitaullresort.com is not responsible in any case for the lack of presentation of the required documentation and the consequences that this may entail.

 

Boitaullresort.com informs its customers that, if it is necessary to cross borders between countries, all the members of the booking must have the identity documents, having to make sure they carry certain legal documents (Passport, ID Card or the equivalent in their country of origin).

 

In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of such data and by repealing Directive 95/46 / EC as well as Organic Law 15/1999 of December 13, Protection of Personal Data, we inform you that your data will be included in an automated file that is It is protected with the necessary technical measures to avoid its alteration or loss. It is indicated that the person responsible for the treatment is the company Viajes Para TI, SLU, located at Avda. De Bellissens 42 TecnoParc Building. Dispatch 129, 43204 Reus (Tarragona) and that the customer can exercise their rights of access, rectification, opposition (deletion), limitation and / or modification as well as portability by sending an email to: legal@viajesparati.com or or by postal mail addressed to the aforementioned registered office.

 

All the data you provide to Boitaullresort.com will be treated in accordance with the provisions of our privacy policy


6. Contact and transfer of data to third parties

In order to ensure proper development of the products and/or services, please note that Boitaullresort.com shares your personal data with the service provider that you have booked (hotels, tour operators, ski resorts, etc.). You agree to transfer the data and expressly authorize Viajes Para Ti, S.L.U. - Boitaullresort.com to share your personal with the service providers in order to offer a good service.

If you are making the booking for a third party, you must make Boitaullresort.com aware of this situation in order to make a good use of your contact details.

 

7. Cancellations and amendments

Boitaullresort.com offers a cancellation and amendment policy and makes sure this information is accessible and understandable.


Despite not proceeding the right of withdrawal in the acquisition of accommodation services other than those intended for housing in accordance with the provisions of article 103 of the Law of Consumers and Users, you have the right to amend and / or cancel your booking, both of which are subject to these General Terms and as well as the Special Terms that are specified in the offer.


Boitaullresort.com will apply a cancellation / amendment fee and will apply them if you decide to cancel or amend your booking. Boitaullresort.com will specify the cancellation / amendment charges.


There may also been an additional fee for amending your booking to cover any expenses by a service supplier (hotels, tour operator, ski resorts, insurance companies, etc). You will be informed of these charges before confirming the amendment.


To receive this information, you need to contact our customer service via Boitaullresort.com’s website and during office hours.


If the organiser or the retailer has to make booking amendments, they must contact you immediately. You then can decide to cancel your holiday without any charges or agree to accept the alternative provided.


If you proceed to confirm the amendment, you will be asked to cover the charges explained above. If you fail to do so, Boitaullresort.com reserves the right to treat your booking as cancelled and to charge you a cancellation charge up to 100%.


Please note that bookings with special or non-refundable rates cannot be amended unless otherwise specified. If you proceed to confirm the amendment regardless of the charges, you will be asked to proceed to the corresponding payment.




7.1. If you cancel your booking


If you wish to cancel your booking, you will have to contact customer service via our contact panel on Boitaullresort.com and will have to cover the cancellation charges that will appear during the booking process.

The cancellation charge depends on the service suppliers (hotels, tour operator, ski resorts, insurance companies, etc). The person who made the booking is responsible for paying this charge. In certain cases, a 100% cancellation fee may apply.


7.2. How you can amend or cancel your booking

If you amend or cancel your booking, you must contact our customer service via our contact panel on Boitaullresort.com. You will have to confirm the cancellation in writing. If you fail to do so, they booking will not be cancelled.

7.3. No Shows

If you do not show up at the accommodation during the booking dates and have failed to inform Boitaullresort.com in advance, the booking will be non-refundable.

If you are going to arrive days later than expected, please contact our customer service and we will do the necessary arrangements as well as check with the service provider and see if it’s possible to amend your booking.

 

7.4. If you have to return home before your departure date

If you have to or decide to return home before the end of your stay, the accommodation and other service providers (ski resorts, transportation, etc) will not authorise a refund for the services you did not use.


8. Refunds

If your cancellation or amendment requires a refund, Boitaullresort.com will proceed to do and may take a few days.

If you have paid your booking by card, you will receive the refund in the same way. If, however, you have paid your booking by transfer, you will be asked to send your bank details via e-mail.




 


9. If we change or cancel your booking

We reserve the right to cancel or change your booking if you do not pay the balance of the holiday price on time. We may also have to cancel your travel arrangements for example, if the hotel has decided to close, there’s overbooking or or any other reason beyond our control. Boitaullresort.com will offer you a replacement holiday of equivalent or similar standard and price if we are able to offer you one. If you do not accept the alternative, Boitaullresort.com will proceed to cancel your booking, in which case you shall receive a full refund of all monies paid.



10. Prices and taxes

All prices we advertise are accurate at the date published and the price shown is per person, per stay (VAT included). Please note that in certain regions of Spain and countries, there’s a tourism tax and you will be asked to pay it upon arrival. This tax is not included in the price of your booking.

The different offers that are published on the website will include a description of the services that are also included in the price. Any service that does not appear in the description will be considered as an extra.

Unless specified otherwise, VISAS, extra legal documentation, vaccination or any other extra administration service is not included in the booking price.

Boitaullresort.com reserves the right to cancel your booking if there are evident mistakes in the booking description such as price or a typographical error that will lead to a cancellation by the service provider.


11. If you cancel your booking (package holidays)

You may transfer your booking to another person, providing the following conditions are met. Yourself and the new person will cover the amendment chargers as well as the possible balance of the booking. The new person complies with the terms of the existing booking.

You provide us with at least 7 days' notice and authorise the change in writing via our website.


12. Your liability

Taking into account the liabilities we have established in the General Terms and Conditions as well as in the specific terms of each offer, in order to guarantee good service, you also need to comply with the following:


 

Report any kind of incident or lack of conformity

If you have a complaint whilst away, you must immediately notify the supplier of the service in question (e.g. your hotelier) and complete a report form whilst in resort.

Boitaullresort.com recommends you to make a claim whilst on location to ensure a proper management of the situation in question and to

Ensure that all members of the group have the correct and valid documentation for travelling.

The lead traveller and all the rest of the members of the booking should carry the correct documents (children and underaged travellers included) to gain access to any country/ region included in the travel arrangements which you purchase from us. Please note that any extra charges for VISAS and other legal documents are not included in the booking price.

We have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. Please check with the embassy or consulate of the countries to which you are travelling. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries.

Please check with your passport officer or your embassy what documents you will need in order to travel and also how long it takes to receive them in time to travel. You can also check with the Ministry of Foreign Affairs here

13. Our liability

a) Conditions

Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim.


We shall have no liability where the cause of the failure to provide your holiday is not due to any fault on our part because:

i) it is attributable to you.

ii) it is attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled, or related to any consequential loss not directly connected to the contract with us.

iii) it is due to unusual or unforeseeable circumstances beyond our control.The defects are due to an event that Boitaullresort.com or, where appropriate, the organizer of the trip, despite having put all the necessary diligence, could not foresee or overcome.


b) Limitations

Boitaullresort.com will not be responsible for any type of compensation for the loss of any independent service that has not been included in the travel contract (for example, Boitaullresort.com will not be responsible if you have booked extra nights directly with the hotel and wish to make a claim for those nights) even when the holiday must be canceled due to unforeseen circumstances or insufficient number of people to make the holiday, as long as the customer has been informed about this situation in advance.

In case of damages, you will be asked to provide documentation to prove they have not been caused by you.

Our liability shall be limited to a maximum of three times the cost of your travel arrangements.


14. Health matters

You can check the information and / or recommendations on the sanitary conditions and need of vaccination of the countries of destination on the following link .


15. Package Travel Regulations

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. This means that you will benefit from all EU rights applying to packages.

If you wish to know more about these rights, you can check the standardized information we provide below.


We inform you that Boitaullresort.com and the service providers we work with will be fully responsible for the proper performance of the package as a whole.


In addition, as required by legislation, the company VIAJES PARA TI, SLU has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Your rights are:

- Travellers will receive all essential information about the package before concluding the package travel contract.

- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

- Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.

- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

- The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

- Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

- The organiser has to provide assistance if the traveller is in difficulty.

- If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. VIAJES PARA TI, SLU has taken out insolvency protection with BANCO POPULAR ESPAÑOL, SA (C / Velázquez, 34 Esq Goya 35 - 28001 Madrid, info@bancopopular.es). If services are denied due to the insolvency by VIAJES PARA TI, SLU, travellers may contact this entity or, where applicable, the competent authority (Direcció General de Turisme de Catalunya)


You can find the current legislation on the subject (Royal Legislative Decree 1/2007, of November 16), in the following link.

Read more



16. Credentials and Detecting a possible Fraud

In order to guarantee the correct booking process, Boitaullresort.com reserves the right to request a copy of you ID or other documentation to prove your identity. If the booking holder or other travellers of the booking fail to send this information, Boitaullresort.com can proceed to cancel the booking and refund the total amount paid.


If Boitaullresort.com detects a possible case of fraud, there will be an investigation and we reserve the right to proceed to cancel the booking.

Once the booking is cancelled, one of our agents will contact you via e-mail or by phone. If the contact details have been breached by the booking holder, the Boitaullresort.com will not be held responsible.


17. Use of the website and content

This website is intended only for the personal use of consumers. Modification, reproduction, duplicate, copy, distribution, sale, resale and any other form of exploitation with commercial or non-commercial purposes is strictly forbidden. The customer agrees not to use this website for any illegal or prohibited intention.

By browsing our website you are committing to use the website for the sole purpose of booking a holiday for yourself as it is forbidden to resell the services you have booked on our website.

18. Photos and Videos

Our team in Boitaullresort.com works hard to make sure that the photos and videos displayed on our website portrait the reality. We want to make sure we offer you as many images as possible to help you make a choice and also to show you exactly what you are booking.

19. About the accommodation and board basis

19.1. Quality of the accommodation

On Boitaullresort.com we post a description of the accommodations where you will find information regarding services, facilities and star rating. Please note that the quality rating may vary in different countries. posts the quality and comfort level offered in each accommodation in accordance with the data supplied by providers and following the local standards.

We strongly recommend you to read the hotel description as well as customer reviews before confirming your booking. Bare in mind that all rooms/apartments and studio apartments are standard, unless specified otherwise. If you wish to upgrade, please check with our customer service.


19.2. Board Basis

a) All inclusive: This board basis includes breakfast, lunch and dinner as well snacks, soft drinks and possibly extra activities (that should appear specified in the offer and / or in the description of each service provided by the Tour Operator). As for alcohol and spirits, please note that you will find local brands.

b) Full board: This board basis includes breakfast, lunch and dinner. Drinks are not included in the meal (unless specified).

c) Half board: This board basis includes breakfast and dinner. Drinks are not included in the meals (unless specified).

d) Bed and breakfast: This board basis includes breakfast.


19.3. Food

If your booking includes meals and for some reason you miss one or more of them, the accommodation will not authorise a refund.


19.4. Room descriptions

You will now how many people can sleep in a room/apartment/studio by checking the description on Boitaullresort.com. During the booking process we refer to the rooms/apartments/studios as single, double, triple, quadruple, etc. This means that the room in question sleeps one, two, three, four people and so on. If you wish to add extra beds to the room, please contact our customer service and they will check with the accommodation.


It is the accommodation that decides what is the layout of the room, apartment or studio apartment. Therefore, we cannot confirm in advance what number and types of beds they have. You may find singles beds, double beds, bunk beds, sofa-beds or similar.


20. Insurance

We recommend our customers to book adequate and valid travel insurance for all travellers. It is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out our cancellation insurance, which you can add during the booking process. We provide this service through an insurance company called ARAG Seguros. You can only add this service before paying your deposit and we recommend you to read the policy carefully and check that the coverages are applicable to you.

This service is non-refundable.

If you wish to contact the insurance company, you must first contact Boitaullresort.com customer service and they will provide the information you need.


21. If you have a complaint

You must inform our customer service without undue delay via our website.

On the other hand, in accordance with the provisions of Directive 2013/11 / EU of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of consumer litigation, we inform you that on the following link you can check the information on alternative dispute resolution systems.

Also, in accordance with the provisions of current legislation, we inform you that the period of limitation for filing claims arising from a "package holiday" is two years.


22. Use of cookies

Boitaullresort.com uses cookies for collecting user information and to improve your browsing experience with us.

A cookie is a small file where information is stored in your browser or device. This information is saved for your future visits on Boitaullresort.com as user activity is not recorded during the navigation time (date of last visit, browsing preferences, etc). This information is used to help you to navigate faster.

If you browse, make a booking or subscribe to the Boitaullresort.com newsletter, you are giving your consent to install these cookies (unless you have changed the browser settings to reject cookies). You can find more information on the type of cookies we use on Boitaullresort.com by clicking "Using cookies". For more information on the use and disabling cookies, you can visit our section "Use of cookies".



23. Liability for service failure or malfunction of the website

 

Viajes Para Ti, S.L.U. is not liable under any circumstances for damages of any kind which may be caused: any errors or omissions in the content, lack of availability of web page or transmission of virus or malware, despite having taken all precautions at preventing any problems.



24. Jurisdiction

The courts and tribunals of the national office for consumer claims will be informed of the possible controversies that may arise from the interpretation and / or fulfillment of this contract when the latter effectively has the status of "consumer".

If any clause included in these terms and conditions is declared totally or partially null or ineffective, said affectation will not be extended to the other clauses of the contract that are not considered null. Consequently, the contract will remain in force excluding the clauses affected by the nullity or ineffectiveness.


25. Your feedback

On Boitaullresort.com we want to offer great quality and service and make things easy for our you via our contact panel you will find on our website where you can send us your feedback to improve our services.